Michael Di Betta, trading as Lahui Kai QLD BN 21418081 (“we”, “us”, “our” or “Lahui Kai”) makes every effort to be fully transparent at all times. Accordingly, we have developed a Refunds and Returns Policy to ensure that you are fully aware of your rights and our obligations to you with respect to refunds and returns.
All products will be shipped within 48 hours of us receiving cleared funds for payment of your products.
We will ship the ordered products to you via a method agreed to by the parties.
Your entitlement to a refund
You will be entitled to a refund where:
- the product is faulty or damaged (Faulty/Damaged Returns);
- the product is not fit for the purpose that goods of that kind are commonly bought;
- the product does not match the sample or description advertised on our website; or
- we are required to do so under any relevant laws.
In the event that you believe that any of the above apply to you and consequently, you believe that you are entitled to a refund, you must provide us with:
- your full name and address;
- the original order number; and
- the reason for claiming the refund.
Returning products to us
If you wish to return products to us, you must notify us within seven days of receiving the products. Claims for returns made outside this time period will be at the discretion of Lahui Kai.
Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorising the return. You must include a copy of this confirmation email when you return the products to us.
Condition of returned products
All products must be returned new and in the same condition as they were sent. We reserve the right to assess the condition of all returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused by us.
Return delivery charges
You will be entitled to a refund equal to the cost of the product only and you will incur the charges of the delivery and return of the product. If you are entitled to a refund, then the refund will be made upon the return of the product.
All returns must be sent to us via a method agreed to by the parties.
Providing refunds to you
After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will only be made upon the return of the product.
All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within 21 days of us notifying you that a refund has been issued.
Address for returns
Please send any returns to:
If you have any questions regarding our Refund and Returns Policy, please email us at firstname.lastname@example.org.
Refund Policy last updated on 16 December 2011.